Every term is written for procurement and operations teams — not for cleaners. Each entry covers the definition, why it matters for vendor risk, and how we apply it in our service delivery.
Standards
ISSA CIMS
Standards
Cleaning Industry Management Standard
Read definitionISO 41001
Standards
Facility Management Systems standard
Read definitionAS/NZS 4801
Standards
Australian/NZ OHS Management Systems standard
Read definitionCompliance
NDIS Practice Standards
Compliance
Quality standards for NDIS-registered providers
Read definitionInfection Prevention and Control (IPC)
Compliance
Protocols to reduce pathogen transmission
Read definitionSDS
Compliance
Safety Data Sheet
Read definitionWHS
Compliance
Work Health and Safety
Read definitionPolice Check
Compliance
National criminal history verification
Read definitionNDIS Worker Screening
Compliance
Specialist NDIS worker clearance
Read definitionWorking With Children Check (WWCC)
Compliance
NSW background check for child-related work
Read definitionRTO
Compliance
Registered Training Organisation
Read definitionSWMS
Compliance
Safe Work Method Statement
Read definitionInsurance
Public Liability Insurance
Insurance
Coverage for third-party injury or property damage
Read definitionWorkers Compensation Insurance
Insurance
Mandatory coverage for vendor employee injury
Read definitionOperations
Periodic Cleaning
Operations
Scheduled deep-clean tasks done less than weekly
Read definitionTouchpoint Cleaning
Operations
Targeted disinfection of high-contact surfaces
Read definitionColour-Coded Cleaning System
Operations
Equipment colour-coding to prevent cross-contamination
Read definitionQuality Assurance (QA)
Operations
Structured quality scoring of cleaning output
Read definitionProcurement
Service Level Agreement (SLA)
Procurement
Contractual performance commitment
Read definitionKPI
Procurement
Key Performance Indicator
Read definitionCompliance Gap Report
Procurement
Written audit identifying vendor risk exposure
Read definitionAudit Trail
Procurement
Documented evidence of work performed
Read definitionVendor Management Agreement (VMA)
Procurement
Master agreement governing the vendor relationship
Read definitionSite Audit (Site Walk)
Procurement
Pre-contract physical inspection of premises
Read definitionCapability Statement
Procurement
Standardised supplier credential document
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